Terms of Service

1. Who we are

FollowUp AI is operated by GE ZHANG, an individual based in Ontario, Canada, operating as "FollowUp AI" ("we", "us"). When you use FollowUp AI, you are entering into an agreement with GE ZHANG. FollowUp AI is not an incorporated company.

2. Accepting these terms

By creating an account or continuing to use FollowUp AI, you agree to these Terms. If you do not agree, please do not use the service. You must be at least the age of majority where you live, and if you use FollowUp AI for an organization, you confirm you are allowed to accept these Terms on its behalf.

3. The service

FollowUp AI turns your client conversation notes into a summary, a suggested next action, a recap email and a LinkedIn message using artificial intelligence. A free plan includes a limited number of generations each month; the Pro plan offers unlimited generations for a monthly fee.

4. Your account

• Give accurate information and keep it up to date.
• Keep your sign-in details confidential. You are responsible for activity under your account.
• Tell us promptly at support.followupai@gmail.com if you think your account has been misused.

5. Acceptable use

You must not:

• use the service for anything unlawful, fraudulent or deceptive, or to send spam;
• upload content you do not have the right to use, or infringe anyone's intellectual property or privacy;
• generate harassing, hateful or misleading content, or impersonate others;
• interfere with the service's security, including uploading malware, probing for weaknesses, scraping or overloading it;
• reverse engineer, resell or redistribute the service, or try to bypass usage limits;
• attempt to manipulate the AI to bypass its safeguards.

6. Your notes and client information

You keep ownership of the notes you enter and the content generated for you. You give us a limited permission to store and process that content only to provide the service to you. You are responsible for making sure you have the right to enter information about your clients and other people, and for avoiding unnecessary sensitive personal information (such as health, financial account or government ID details).

7. AI-generated content

Outputs are created automatically and may be inaccurate, incomplete or unsuitable. Always review and edit them before sending or relying on them. Outputs are not legal, financial, tax or other professional advice. You are responsible for what you send to your clients. We may filter, refuse or remove content that breaks these Terms. If you believe content made through the service infringes your rights, contact support.followupai@gmail.com; accounts that repeatedly infringe may be suspended.

8. Our intellectual property

We own the FollowUp AI service, including its software, design, documentation and branding. Subject to these Terms, you have a limited, non-exclusive, non-transferable right to use the service for your plan.

9. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

The Pro plan is billed monthly in Canadian dollars at the price shown at checkout, plus any applicable taxes, and renews automatically each month until cancelled. You can cancel at any time; access continues until the end of the current billing period. Payment, billing, tax, cancellation and refund terms are also governed by Paddle's Buyer Terms. See our Refund and Cancellation Policy. We will give notice before changing the price of an existing subscription.

10. Availability

We work to keep FollowUp AI running well, but we do not guarantee it will be uninterrupted, error-free or always available. Features may change over time.

11. Suspension and termination

We may suspend or end your access if you materially breach these Terms, fail to pay, create a security or fraud risk, or repeatedly or seriously break our policies. You may stop using the service and delete your saved history at any time. After your account ends, we delete or anonymise your data as described in our Privacy Policy.

12. Disclaimers and liability

To the extent permitted by law, the service is provided "as is", without implied warranties such as merchantability or fitness for a particular purpose. To the extent permitted by law, we are not liable for indirect or consequential losses (such as lost profits, data or business opportunities), and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded, or liability that cannot be limited by law.

13. Indemnity

To the extent permitted by law, you agree to cover reasonable losses we incur from claims arising from the content you enter, your unlawful use of the service, or your breach of these Terms.

14. General

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Neither of us is responsible for delays caused by events beyond reasonable control. You may not transfer your account without our consent; we may transfer these Terms if the business is sold or restructured. We may update these Terms and will post the new version here with a new date; significant changes will be communicated in advance.

15. Contact

Questions about these Terms: support.followupai@gmail.com